Free Support
Documentation
Tutorials
Blogs
Videos
Forums
Completely Free
Business Support
Technical support from our automation experts via Helpdesk portal.
Free support resources +
Helpdesk portal account: 1
Number of tickets: unlimited
24/7 customer support
Details
$
249
/month
Billed as one payment of $2,500/year (save $488)
Subscribe
Enterprise Support
Technical support exclusively customized for your enterprise’s projects.
Business support +
Helpdesk portal account: up to 5
Prioritized response time
Privacy and security assistance
Kickstart workshops
Details
Custom package
Contact
Free Support
Leverage the Resources Center or consult with Katalon Community
Documentation
Tutorials
Videos
Forums
Completely Free
Business Support
Technical support by automation expert via Helpdesk portal
Free support resources +
One account to access Helpdesk portal
Unlimited number of tickets
24/7 online portal
Details
$
249
/month
Billed as one payment of $2,500/year (save $488)
Subscribe
Enterprise Support
Technical support for multiple projects with faster SLA
Business support +
Up to 5 support accounts
Prioritized response time
Privacy & Security assistance
Kickstart workshop
Details
Custom package
Contact
Support options details
FAQs
Customers of paid Support packages will be provided access account(s) to submit an unlimited number of requests to our Helpdesk portal. You can submit, view, and manage your support requests 24/7. Paid Support does not include phone or email support. Below are three types of requests you can submit:
Use and Operation: Questions related to the general use and operation of Katalon Studio. Katalon's assistance with these requests does not extend to issues specific to application under test, network, OS, hardware, database, or operational and environmental factors that are not within the direct control of Katalon. Service to create test scripts or custom keywords are also not included.
Error Reporting: Requests related to errors. An “error” means a material failure of Katalon Studio to perform substantially in accordance with functional specifications published in its documentation. Submitted errors will be verified by the Katalon development team. A resolution schedule will be provided and regularly updated to you.
Features: Requests to add features to Katalon Studio. Katalon will consider your feature requests and provide you with an assessment by our development team. Katalon will notify you of the status of your request.
Business Support
One account to submit the support requests.
Initial responses to requests are within 24 hours during Katalon’s business days
US $2,500 per year.
You can subscribe to our Business Support package using a credit card via Katalon service page.
Enterprise support
Five accounts to submit support requests.
Initial responses to requests are within 12 hours during Katalon’s business days.
Assistance to respond to your enterprise’s security inquiries.
From US $5,000 per year.
Enterprise Support package can be purchased via purchase order (PO). We also provide optional online training, conferences, and kickstart workshops. Additional accounts are available upon request. Please contact us for your quote.
Please refer to Katalon Support Policy.
An account will be provided with the purchased email to access Katalon Helpdesk portal 24/7. You can submit your support request via this online service. You will also receive an email with onboarding guidance for immediate assistance.
Katalon Business Support is available in English.
You may cancel the service at anytime; but there is no refund for the remaining of the services.
Annual subscriptions are automatically renewed. You will receive a notification email 30 days prior to the renewal date. You also have the option to cancel the auto-renewal process.
Please contact our Test Services team to assist you with your automation needs.
If the payment was not accepted, please make sure:
• All payment information is correct
• There are sufficient funds in your account
• Payment Card is Not blocked because of unusual or suspicious activities
Payment card is not blocked due to unusual or suspicious activities
If you still have problems with payment, please do not hesitate to contact us via business@katalon.com