Free Support
Leverage the Resources Center or consult with Katalon Community
Documentation
Tutorials
Videos
Forums
Completely Free
Business Support
Technical support by automation expert via Helpdesk portal
Free support resources +
One account to access Helpdesk portal
Unlimited number of tickets
24/7 online portal
Details
$
249
/month
Billed as one payment of $2,500/year (save $488)
Subscribe
Enterprise Support
Technical support for multiple projects with faster SLA
Business support +
Up to 5 support accounts
Prioritized response time
Privacy & Security assistance
Kickstart workshop
Details
Custom package
Contact
Free Support
Leverage the Resources Center or consult with Katalon Community
Documentation
Tutorials
Videos
Forums
Completely Free
Business Support
Technical support by automation expert via Helpdesk portal
Free support resources +
One account to access Helpdesk portal
Unlimited number of tickets
24/7 online portal
Details
$
249
/month
Billed as one payment of $2,500/year (save $488)
Subscribe
Enterprise Support
Technical support for multiple projects with faster SLA
Business support +
Up to 5 support accounts
Prioritized response time
Privacy & Security assistance
Kickstart workshop
Details
Custom package
Contact
Support options details
FAQs
Paid support customer will be provided access account(s) to submit an unlimited number of support requests to the support portal. You can submit, view and manage your support requests 24/7. Paid support does not include phone or email support. Below are the three types of requests you can submit:
Use and Operation: Questions related to the general use and operation of Katalon Studio. Katalon's assistance with these requests does not extend to problems specific to the applications under test, network, OS, hardware, database, or operational or environmental factors not within the direct control of Katalon. Also excluded is service to create test scripts or custom keywords.
Error Reporting: Requests related to Errors. An “Error” means a material failure of the Katalon software to perform substantially in accordance with functional specifications published in its documentation. Submitted Errors will be verified by the Katalon software development team and a resolution schedule will be provided to you and updated from time to time.
Features: Requests to add features to the Katalon Studio. Katalon will consider your feature requests and provide you with an assessment of the requests based on an evaluation by the product development team. Katalon will inform you of the status of the request.
Business Support
One account to submit the support requests.
Initial responses to the requests are within 24 hours during Katalon's business days.
USD $2,500 per year.
You can subscribe to the Business support using a credit card via Katalon service page.
Enterprise support
Three accounts to submit the support requests.
Initial responses to the requests are within 12 hours during Katalon's business days.
Assistance to respond to your organization's inquiries for security policy.
USD $5,000 per year.
Enterprise package can be purchased by the Purchase Order. We also provide optional online training and conference kickstart workshop. Additional account can be requested, please contacting us for your quote.
Please refer to Katalon Support Policy.
An account will be provided with the purchased email to access Katalon online helpdesk portal 24/7 for support request submission. You will also receive an email with onboarding guidance to get support quickly.
Katalon Business Support is available in English.
You may cancel the service at anytime but there is no refunds for the remaining of the services.
The annual subscription will be automatically renewed, you will receive a notification email 30 days prior to the renewal date and have the option to cancel the auto-renewal process.
Please contact our Test Services team to assist you with your automation needs.
If the payment was not accepted, please make sure
• All payment information is 100% correct
• There are sufficient funds in your account
• Payment Card is Not blocked because of unusual or suspicious activities
If you still have the problems with payment, please do not hesitate to contact us via business@katalon.com