Business
Maximize Katalon Studio's capabilities with technical support from our experts.
Great for teams with one automation project.
1 Helpdesk account
1 support project
Unlimited requests, one at a time
Respond within 24 hours
Learn more
Monthly
Annual
Save $600
$
199
/month
(billed annually)
$
249
/month
Subscribe
Subscribe
Enterprise
Guaranteed services with prioritized support to ensure your business continuity.
Best for multiple teams and projects.
3 Helpdesk accounts
3 support projects
Unlimited requests, multiple at a time
Respond within 12 hours
Eligible for additional account requests
Learn more
Monthly
Annual
Save $1,200
$
399
/month
(billed annually)
$
499
/month
Subscribe
Subscribe
Enterprise Premium
Customize your service package, desired features, number of accounts, and more.
Ideal for large-scale automation projects.
Multiple Helpdesk accounts
Multiple support projects
Unlimited requests, multiple at a time
Eligible for email & chat support
Exclusive SLA
and other Premium benefits
Learn more
$
10,000+
/year
Talk to Sales
Trusted by
Terms of Service
Customers of Katalon Support Services will be provided one or multiple Helpdesk accounts to submit an unlimited number of support requests on our Support Portal. You can submit, view, and manage your support requests 24/7.
Here are three types of requests you can submit:
Use and Operation: For questions about general use and operation of Katalon Studio
Katalon’s assistance with these requests does not extend to issues specifically to the application under test (AUT), network, operating system (OS), hardware, database, or operational and environmental factors that are not within the direct control of Katalon.
Requests to create test scripts or custom keywords are also not included in Katalon services.
Error Reporting: For requests related to errors.
An “error” means a material failure of Katalon Studio to perform substantially in accordance with functional specifications published in its documentation.
Submitted errors will be verified by the Katalon development team. A resolution schedule will be provided and regularly updated to you.
Features: For requests to add features to Katalon Studio.
We will consider your feature requests and provide an assessment. You will be notified of the status of your request.
Support service exclusion
Please note that Katalon Support Services do NOT include support via phone call. We also do NOT cover consultation for test automation—only inquiries related to Katalon Studio product usage. Support via email and chat are only available in the Enterprise Premium package.
Helpdesk Account & Support Project
Helpdesk account
Please note that Helpdesk accounts are not assigned to every individual user, but to each project that Katalon supports. One Helpdesk account is used to serve one single project only.
Support project
By our definition, a project consists of multiple test cases that perform a specific testing type on an application under test.
For every Helpdesk account, Katalon will support only one project at a time. However, you can receive our assistance for multiple projects over the entire course of the subscription; as long as the consultation for the previous project is marked as complete.
Support request
You can use one Helpdesk account to submit multiple requests or support requests that are in accordance with Katalon Studio’s requests policies. You can submit more than one support requests at a time. However, we will process all requests on a single-thread basis, one by one, in order to ensure a coherent and efficient support flow between you and Katalon team.
Additional account request
Subscribers of the Business package are NOT eligible to request additional accounts.
Enterprise and Enterprise Premium customers can request more accounts at the price of $1,000 and prorated $1,000 per one account per year, respectively.
License agreement and support policy
Please refer to Katalon Studio support policy and license agreement.
FAQs
Account
I have purchased a support package. What's next?
1. You will receive a confirmation email shortly after the purchase
Click on the attached link in the email to register for a Helpdesk account on Katalon Support Portal. You can use a different email address from the one you used to purchase the service.
If you have any problems creating Helpdesk accounts, please contact us at business@katalon.com
Payment
My payment is not accepted.
If your payment is not accepted, please make sure:
• All payment information is correct
• There are sufficient funds in your account
• Payment Card is Not blocked because of unusual or suspicious activities
If you still have problems with payment, please contact us via business@katalon.com.
Cancellation and Renewal
Cancellation and refunds
You may cancel your service at anytime by emailing us at business@katalon.com. However, there is no refund for the remaining duration of the service.
Service renewal process
Annual subscriptions are automatically renewed. You will receive a notification email 30 days prior to the renewal date. You also have the option to cancel the auto-renewal process.
Training and Tutorials
Is there a list of other online training available?
Yes. Udemy has a list of online courses about Katalon Studio, from basic to advanced levels.
Is it possible for us to have a demo of Katalon Studio?
Unfortunately, as a free product, we do not have a sales team to perform demos. However, we have two YouTube channels that provide from basic-to-advanced tutorial videos, created by Katalon Studio's evangelists:
General
Does Katalon offer free support?
Yes. Besides the free usage of the Katalon Studio app, we have a forum for community support, and a resources center with manuals and tutorials from our experts.
Do you offer general consultation for test automation in Katalon Support Services?
Unfortunately, we don't support test automation inquiries that are unrelated to Katalon Studio.
If you need help with automation strategy consultation and test case creations, please contact our Test Services team, of KMS Technology Inc., with your automation inquiries.
What language do Katalon Services support?
Our services are available in English.
I need help with automation strategy consultation and test case creation.
Please contact our Test Services team to assist with your automation needs.
Do you have any reseller partner programs?
Please contact our Sales team for details.
How can I change the email address of my account?
Please contact us at business@katalon.com.
Can I share my Helpdesk account with teammates?
Yes. Members of Katalon Support Services can leverage Helpdesk account(s) to seek help, as long as the requests comply with our policy (e.g. the number of support projects and requests).
However, we highly recommend you to communicate with our agents through a representative, in order to ensure a streamlined support process between both parties.